Privacy Policy

TenderBid Assistant ("we", "us", or "our") is committed to protecting the privacy of the individuals and businesses that use our tender management platform. This Privacy Policy explains how we collect, use, store, and share your personal information in line with the Protection of Personal Information Act, 2013 (POPIA) and other applicable South African laws.

1. Information we collect

We collect information you provide directly to us, such as your full name, email address, contact details, company registration details, and payment information when you register, subscribe, or contact support. We also collect information automatically, including usage data, device information, and interaction logs, when you use the platform.

2. How we use your information

• To create and manage your account and company workspace.
• To process subscription payments and manage billing.
• To deliver tender matching, compliance tracking, and proposal-building features.
• To send service notifications, product updates, and support communications.
• To improve our platform, detect abuse, and meet legal obligations.

3. Sharing of information

We do not sell your personal information. We may share it with trusted service providers who process payments, host infrastructure, or deliver email on our behalf, under strict confidentiality. We may also disclose information where required by law or to protect our rights and the safety of others.

4. Data security and retention

We use reasonable technical and organisational measures to protect your information against unauthorised access, loss, or damage. We retain your personal information only for as long as necessary to fulfil the purposes set out in this policy or as required by law.

5. Your rights

You have the right to access, correct, or delete your personal information, and to object to certain processing. To exercise these rights, contact us using the details below.

6. Contact

If you have questions about this Privacy Policy or how we handle your information, please contact us at support@tenderbidassistant.co.za.